Tiny model man crossing a bridge of wooden blocks being held by a life size person

File a Complaint

Information submitted on this complaint form may be subject to NC Public Records Law. To protect your privacy, please omit and refrain from including any personal, medical or confidential information, including but not limited to account numbers or Social Security Numbers (SSN).

The NC Credit Union Division Administrator regulates state-chartered credit unions organized under Article 14A of the North Carolina General Statutes.

If you are filing a mortgage foreclosure related complaint, additional resources are available through the State Home Foreclosure Prevention Project at 1-888-442-8188 or visit the following website at https://www.nchfa.com/current-homeowners/are-you-struggling-pay-your-mortgage

denotes a required field

Are you submitting this complaint for yourself or on behalf of someone else? If the complaint is for you, then you are the complainant.

Credit Union

Select the credit union you wish to file the complaint on
Credit union branch address
Credit union city
Credit union state
Credit union ZIP code
You should have made every attempt to resolve the issue with the credit union prior to lodging a complaint.


Select your prefix
Enter your first name
OPTIONAL: Enter your middle name or initial
Enter your last name
Enter your suffix
Enter your mailing address
OPTIONAL: Enter the second line of your mailing address
Enter your city
Select your state
Enter your ZIP code
Enter your daytime telephone number
OPTIONAL: Enter an alternate phone number
Enter your email address
How would you like to communicate with us?


Checking yes will allow you to enter your attorney's contact information


Does your complaint involve a foreclosure?


Select your type of complaint

Select your primary issue

Enter your complaint. Please do not enter any personal identification information such as account or social security numbers.
What would you consider an acceptable resolution?


OPTIONAL: you may attach upto three files to support your complaint
OPTIONAL: you may attach upto three files to support your complaint
OPTIONAL: you may attach upto three files to support your complaint
Please utilize your mouse or mouse pad on your computer/laptop to provide a digital signature for the completion of your Complaint Form. The NC Credit Union Division requires an official signature on the form in order to process your complaint.
By typing your name, you are agreeing to the above statements


We are recording the IP address of the machine used to submit this complaint. This information is used for auditing purposes.
The information I have provided in this form is true and accurate to the best of my knowledge and belief. I authorize the NC Credit Union Division to send the information submitted to the institution identified above. I understand that the NC Credit Union Division does not have the authority to give legal advice or provide legal representation to me. The NC Credit Union Division cannot act as my lawyer, a court of law, or a financial advisor.