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File a Complaint

The NC Credit Union Division Administrator regulates NC state-chartered credit unions organized under Article 14A of the North Carolina General Statutes and has general control, management, and supervision over all NC state-chartered credit unions pursuant to NCGS § 54-109.12. NCCUD is responsible for investigating complaints involving NC state-chartered credit unions.

This information is being collected for the sole purpose of investigating member complaints involving NC state-chartered credit unions. NCCUD collects only the personally identifiable information needed to contact the member and to investigate the member complaint. Please do not provide any other identifying information in the complaint submission or attachments beyond what is requested. DO NOT provide any account numbers, social security numbers, or any identification numbers.

By completing this form, you consent to the use of your information for this purpose. Information submitted on this complaint form may be subject to NC Public Records Law NCGS Chapter 132.

If you are filing a mortgage foreclosure related complaint, additional resources are available through the State Home Foreclosure Prevention Project at 1-888-4442-8188 or visit the website.

For questions regarding this form, contact NCCUD by phone 984-275-6730 or email support@nccud.nc.gov.

Complaint

denotes a required field

Are you submitting this complaint for yourself or on behalf of someone else? If the complaint is for you, then you are the complainant.

Credit Union

Select the credit union you wish to file the complaint on
Credit union branch address
Credit union city
Credit union state
Credit union ZIP code
You should have made every attempt to resolve the issue with the financial institution prior to lodging a complaint.

Complainant

Select your prefix
Enter your first name
OPTIONAL: Enter your middle name or initial
Enter your last name
Enter your suffix
Enter your mailing address
OPTIONAL: Enter the second line of your mailing address
Enter your city
Select your state
Enter your ZIP code
Enter your daytime telephone number
OPTIONAL: Enter an alternate phone number
Enter your email address
How would you like to communicate with us?

Attorney

Checking yes will allow you to enter your attorney's contact information

Foreclosure

Does your complaint involve a foreclosure?

Complaint

Select your type of complaint
Select your primary issue
Enter your complaint. Please do not enter any personal identification information such as account or social security numbers.
What would you consider an acceptable resolution?

Attachments

DO NOT provide any account numbers, social security numbers, or any identification numbers.
OPTIONAL: you may attach upto three files to support your complaint
OPTIONAL: you may attach upto three files to support your complaint
OPTIONAL: you may attach upto three files to support your complaint
To complete the complaint form, use the mouse or mouse pad to provide a digital signature. NCCUD requires an official signature to process the complaint.
By typing your name, you are agreeing to the above statements
Sign above

Attestation

The IP address provides a network and location address of the computer from which the complaint is being submitted.
By clicking the “Submit” button below, I hereby attest that the information I have provided in this form is true and accurate to the best of my knowledge and belief. I authorize NCCUD to send the information submitted to the institution identified above. I acknowledge that NCCUD does not have the authority to give legal advice or provide legal representation to me. I further acknowledge NCCUD cannot act as my lawyer, a court of law, or a financial advisor.
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